Ignite Success

Careers

Interested in joining a dynamic team where your contributions can really make an impact? We recognize our employees as our most important asset. Together, our team has transformed PrintFleet from an innovative idea into the leading print management software vendor and service provider. This is fun stuff.

Check out our career listings to see if we are looking for someone with your unique skills and personality.

JR Software Quality Assurance Analyst

Location: Kingston, ON, Canada

Job Description:

Reporting to the Quality Assurance Manager, the JR Software Quality Assurance Analyst will play a key role in assuring the quality of PrintFleet software products by performing tests during the product release cycle. By working closely with Development, Product Management and Technical Support, you will ensure the product quality is constantly improving.

Job Duties and Responsibilities:

  • Job Duties & Responsibilities:
  • Perform testing (regression, localization, functional, acceptance, etc.) using manual methods and testing tools
  • Configure and maintain test environments on Windows platform
  • Test Case creation and evaluation
  • Troubleshoot and investigation of defects
  • Defect tracking
  • Participation in requirements and design reviews
  • Verification of product documentation

Qualifications:

  • Post-secondary education in a computer or engineering related discipline
  • 3-5 years proven experience in software industry as a tester in various Windows environments
  • Solid understanding and experience of RDBMS (SQL) and SDLC
  • Solid bug tracking skills
  • Experience with manual and automated testing
  • Strong interpersonal and communication skills
  • Excellent attention to detail
  • Excellent analytical, trouble shooting and technical problem solving skills
  • Interest in working in a team is essential
  • Self-motivated, good initiative and able to work independently as well as within a team to deliver a quality product on time

PrintFleet - IT Specialist

Location: Kingston, ON, Canada

Job Description:

The Information Technology Specialist position will be responsible for answering all internal technical support calls as well as general IT requests. This includes various hardware and network tasks.

At all times it is imperative that daily activities are integrated with a process oriented approach for reproducible and consistent results. Excellent Written/Verbal communication skills are required.

Typical Work Activities:

  • Troubleshooting internal email/blackberry issues.
  • Implementing a company-wide IT security policy.
  • Managing internal network infrastructure including, SSL/DNS administration and imaging devices.
  • Readying terminals for new employees or recycling old terminals.
  • Creating documentation regarding internal IT procedures and self help information.
  • Deploying and managing Virtual Machine installations and infrastructure.
  • Managing on-site and offsite production backups.
  • Ordering new hardware and configuring upon arrival.
  • Managing internal employee PCs including troubleshooting software/hardware and network issues.
  • Managing internal employee PCs including virus definitions, user account, email accounts, firewalls.
  • Liaising with collocation and hardware support representatives.
  • Providing support to technical support and development departments for various IT tasks.
  • Distributing customer support materials such as new user guides, technical documentation/requirements.
  • Implementation of a monitoring system to monitor performance and uptime on all production hardware.

Qualifications:

Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field and 3-5 years of general IT administration or network administration experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

Knowledge of:

  • Protocols: TCP/IP, SNMP, DOS
  • Operating Systems: Windows XP/Server 2003/Server 2008/Vista/Virtual Machines
  • Server Software: MS Exchange, FTP Server utilities, Microsoft IIS 6.0, Microsoft IIS 7.0
  • Network Architecture: Remote Connectivity (VLAN, VPN, RDP, VNC), Routers, Switches.
  • Network Security: Firewalls (ISA, NetGear, Sonic, Windows), Proxy Servers (ISA, Squid, BlueCoat), Web Filtering
  • Client Server Technologies
  • Software Deployment Technologies (SMS)
  • MS SQL server 2005/2008
  • MS Hyper-V and/or VMware
  • MS IIS 6 and 7

Preference will be given to applicants who also have the following qualifications:

Software coding including:

  • Relational Databases (SQL Server 2000/SQL Server 2005)
  • Web Development (HTML/ASP/AJAX/PHP/MS .Net/Java)
  • ASP.net
  • Knowledge of “Development Lifecycles”.
  • Experience in a Collocation facility
  • Experience with Laser Printers or Laser Copiers.

Database Developer

Location: Kingston, ON, Canada

Job Description:

Reporting to the Director of Product Development, the Database Developer designs, develops and implements PrintFleet Enterprise Projects. They are also responsible for the design and implementation of solutions for new products/features as well as participating in product development planning.

Job Duties and Responsibilities:

  • Designs and develops programming components and databases
  • Participates actively in product design process
  • Helps Customer Support Team resolve client issues
  • Interacts closely with Product Development team members to collaborate on new feature implementation and issue resolution, to share technical knowledge and provide mentoring to Application Developers and Student Developers
  • Plans and performs tasks for current and future projects
  • Produces builds of software and release notes
  • Provides Tier 3 troubleshooting and occasional Tier 1 troubleshooting
  • Demonstrates projects to Sales Department and clients, usually through conference calls or e-mail exchange
  • Works closely with Quality Assurance on issue identification and resolution and clarifies product requirements to define test cases
  • Consults with Technical Support on product behaviour and provides assistance on complicated customer issue resolution
  • Communicates with hardware vendors regarding any questions, requirements and specification and implements findings
  • Performs research on new technologies and tools available
  • Implements & enforces best practices in coding and testing.
  • Implements backend code to interface with database teir
  • Performs other duties as assigned

Qualifications:

  • Post-secondary Degree or Diploma in Software development or related field
  • Expert-level .NET programmer
  • Minimum of 5 years experience in Software Developer and/or Database Architect roles
  • Excellent communication and problem-solving skills
  • Knowledge of document output segment, including knowledge of management of Print Devices
  • Knowledge of requirements design and change management
  • Understanding of information system design principles
  • Expert with MS SQL Server, with deep knowledge of tuning indexes, optimal hardware configurations and SQL configuration settings
  • Experience running production systems using at least one of: replication, log shipping, mirroring, clustering
  • Experience designing and working with data warehouses (OLAP) and business intelligence tools

Technical Support Representative

Location: Kingston, ON, Canada

Description:

Technical Support Representatives are responsible for answering all front-line technical support calls and e-mails. This includes gathering technical specifications from the client and logging them into the technical support repository.

At all times it is imperative that daily activities are integrated with a process oriented approach for reproducible and consistent results. Excellent written and verbal communication skills are required.

Responsibilities:

  • Taking front line technical support calls from customers
  • Answering e-mail inquiries (technical support related and others)
  • Managing imaging device model research, and inputting new model records in the PrintFleet Central Model Repository
  • Generating and distributing required information for prospective customers to access trial accounts
  • Providing technical support and troubleshooting for trial accounts
  • Deactivating and removing trial accounts when trials are complete
  • Logging valid, new support cases in the CRM repository
  • Sending daily overall PrintFleet Case/Account status report
  • SQL querying including writing advanced customer reports
  • Occasionally attending conference calls regarding customer inquiries that may be scheduled during non-business hours
  • Distributing customer support materials to clients, including new user guides, technical documentation, requirements documents, etc.

Qualifications:

Equivalent to completion of two years of college level coursework in computer science, information technology or a related field, and two years of general computer installation, maintenance and repair experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

Knowledge of:

  • Protocols: TCP/IP, SNMP, DOS
  • Operating Systems: Windows XP/Server 2003/Vista/Virtual Machines
  • Server Software: MS Exchange, FTP Server utilities, Microsoft IIS 6.0
  • Network Architecture: Remote Connectivity (VLAN, VPN, RDP, VNC), Routers, Switches
  • Network Security: Firewalls (ISA, NetGear, Sonic, Windows), Proxy Servers (ISA, Squid, BlueCoat), Web Filtering
  • Client Server Technologies
  • Software Deployment Technologies (SMS)

Preference will be given to applicants who also have the following qualifications:

  • Software coding, including: Relational Databases (SQL Server 2000/SQL Server 2005)
  • Web Development (HTML/ASP/AJAX/PHP/MS .Net/Java)
  • Knowledge of development lifecycles
  • Experience with laser printers, copiers, and other imaging devices

Please forward your cover letter and resume in Microsoft Word format to .

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