How It Works

How It Works

All of PrintFleet’s solutions are powered by a remote data collection tool: our Data Collection Agent (DCA). The DCA is a software application that collects critical meter, performance and supply level data from multifunction print devices. The DCA can be installed on a non-dedicated server, at a client location or resident in the firmware of a device. PrintFleet has established collaborative relationships with most major manufacturers and pulls from a model database of 25,000+ distinct devices to collect accurate, reliable device data.

Once the data is collected, it is sent to the database server where it is easily accessible to end users, dealers and partners via web services and customized web portals. Access to the system is controlled via user-based security protocols.

For devices that are not on a network, PrintFleet’s Local Print Agent (LPA) offers the ability to track printing from locally connected print devices by collecting information directly from the device.

Remote data collection

PrintFleet Optimizer™

Overview
PrintFleet Optimizer is the web interface that users access to view the device data collected by the DCA. From here, users can use the following tools to manage devices, order supplies, create reports and measure the overall health of their end users’ print environments.

Alerts
Develop a proactive supplies and service program by creating status alerts based on event and occurrence thresholds, triggers, standard and vendor error codes, and even LCD screen text. Robust alert functionality provides visibility into performance issues and device status before problems arise and impact end user experience.

Generate a single alert to notify you at event start and event end, allowing for better management of the customer print environment, or choose to be notified when select alert conditions occur multiple times over a specified time period. The use of occurrence thresholds helps to avoid sending your technician for trivial issues such as a paper jam, allowing you to dispatch a technician only when problem thresholds are met.

Proactive, data-driven service increases device uptime, reduces inventory, improves first call resolution rates and, ultimately, ensures a great end user experience.

Reports
Easily create customized reports without any specialized training. Improve your decision making capabilities with detailed reports displayed in a variety of formats.

Reports can be scheduled to keep you informed of when and where your customers require supplies or service the most. These customizable reports can be sent automatically to one or more designated email recipients or downloaded on demand directly from the web interface.

Device Locations and Map
You can easily import an image of an office floor plan and place the devices in their actual locations. Use this as a consulting tool to reallocate, consolidate, replace, or retire devices, optimize fleets or to quickly locate a particular device.

The location map also provides a quick overview of device status with flashing indicators that show device status.

Customizable Device Views
PrintFleet offers several different views of device data, allowing you to see the information you want, how you want to see it.

PrintFleet Optimizer

There are four views, including:

  • Technical View: Provides basic information about devices, including the name, supplies status, device status, yesterday meter count, serial number, IP address, location, and last active date.
  • Supplies Order View: Displays supplies-related information including toner levels or status. Supplies can also be ordered from the Supplies Order View.
  • Alerts View: Displays the customer name, number of devices that have recent alerts, and a link to view alert details for each device.
  • Maps View: Upload images of your office floor plans and use them to place images of printing devices, computing devices, people, and other miscellaneous items. PrintFleet automatically updates the status of the devices, allowing you to quickly identify and locate devices requiring attention.

Learn more about our Data Collection Agents

 

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